Terms of Service

1. Acceptance of Terms

By accessing and using the services of Holistic Legal Australia Ltd ("Holistic Legal," "we," "our," or "us"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. About Our Services

Holistic Legal is a registered charity (ABN: 15675475082, ACN: 675475082) providing accessible legal services to Victorian communities. Our services include legal consultations, document reviews, and representation in various areas of law.

3. Client-Lawyer Relationship

A client-lawyer relationship is established only when we formally agree to represent you in writing. Initial consultations and general information provided through our website do not create a client-lawyer relationship.

• We reserve the right to decline representation for any reason
• Conflicts of interest will be assessed before accepting any engagement
• You must provide complete and accurate information about your legal matter

4. Confidentiality

We maintain strict confidentiality in accordance with professional legal obligations. Information you share with us is protected by legal professional privilege, subject to exceptions required by law.

5. Fees and Payments

As a charitable organization, we strive to provide accessible legal services:

• Initial consultations may be offered at no cost or reduced rates
• Fee structures will be clearly communicated before engagement
• Payment terms and conditions will be outlined in our engagement letter
• We may offer pro bono services based on eligibility criteria

6. Limitation of Liability

To the extent permitted by law:

• We provide legal services with reasonable care and skill in accordance with professional standards
• We are not liable for outcomes beyond our reasonable control
• Information on our website is general in nature and does not constitute specific legal advice
• You should not rely on website content without seeking personalized legal advice

7. Your Responsibilities

As a client, you agree to:

• Provide truthful, complete, and accurate information
• Respond promptly to our communications
• Follow our advice and instructions regarding your legal matter
• Pay agreed fees and costs in accordance with our engagement terms
• Treat our staff and volunteers with respect

8. Termination of Services

Either party may terminate our services in accordance with professional rules and our engagement agreement. We reserve the right to cease providing services if:

• You fail to comply with these terms
• A conflict of interest arises
• You engage in abusive or threatening behavior
• Fees remain unpaid despite reasonable notice

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Holistic Legal or our licensors and is protected by intellectual property laws.

10. Complaints and Disputes

If you have a complaint about our services, please contact us directly. We have internal complaint handling procedures and are subject to oversight by the Legal Services Commissioner of Victoria.

11. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on our website. Your continued use of our services constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms of Service, please contact us:

• Email: anai@holisticlegal.org
• ABN: 15675475082
• ACN: 675475082